Rental Policies

 Please take a few minutes to read the following information carefully to make yourself familiar with our policies and procedures. Palmetto Vacation Rentals, LLC ("We”) want your vacation to be enjoyable and hassle-free right from the time of reservation and throughout your stay. We are here to assist you in any way possible and will help you make the right choices for your next vacation.

PLEASE READ CAREFULLY AND SIGN WHERE INDICATED. THIS AGREEMENT MUST BE RETURNED TO OUR OFFICE BEFORE ARRIVAL!

Palmetto Vacation Rentals Procedures

Check-In Instructions

Weekday Instructions (Business Hours)

Check in begins at 3 PM at our office and runs until 5 PM. We do our very best to get you into your unit as soon as possible. We will TEXT YOU when your unit is available for check-in the day of arrival. If we do not have an operating cell phone number on file, we will email you. If you cannot check in by 5 PM text us at 843-894-4071 or call us with your name and approximate arrival time to 843-839-2737.

There are situations, such as late check-outs and staffing shortages due to COVID that can sometimes cause delayed check-ins. In the event this happens, Palmetto Vacation Rentals reserves the right to withhold keys from guests until the property has been deemed ready for occupancy. Check in for all properties is at our office located at 4101 Mayfair St, Myrtle Beach, SC unless otherwise contacted.

 Weekday Instructions (After Business Hours)

Our office has a lockbox outside of the office at 4101 Mayfair St. We will text you the day of your arrival with these instructions once we have all documents needed. 

We will need a picture of your driver's license and the front and back of the credit card sent to our email frontdesk@palmettovacationrentals.com or texted to 843-894-4071 before we put your information in the lockbox. This is to verify your identity since you will not be here during normal business hours. The credit card provided for validation must be the same card originally used to book and pay for the reservation. If the original card cannot be provided we will refund the reservation and charge the total of the reservation to the card provided for validation.

When we receive those files, we will text you back the code to get into the lockbox. In the lockbox you will find all your information and keys in a packet with your name on it.

 Weekend Instructions (Saturday and Sunday)

Our office hours vary on the weekends depending on the season, but should our offices be closed, your packet will be available for pick up after 3pm at our office the day of your arrival (Either Saturday or Sunday). Please confirm that you have sent copies of both your license and credit card before the weekend begins to 843-894-4071 or frontdesk@palmettovacationrentals.com.

When we receive the requested information from you - we will forward you the lockbox code for your weekend arrival.Please refrain from contacting the emergency line unless you are having issues with accessing the lockbox. Please wait to come to our office until after 3pm as your packet will not be available until that time. Our office is located at 4101 Mayfair St. Myrtle Beach, 29577.

Requirements to Check-In

Our front desk staff is required to verify your identity before checking into the units. We require your driver’s license (or another authorized form of ID) and credit/debit card used to book the reservation. If the customer does not supply the necessary identification, Palmetto Vacation Rentals reserves the right to deny access to the property. Please make sure the name on the reservation MATCHES the name on the credit/debit card and driver's license (or another authorized form of ID).

 Authorizing Another Person to Check In

If someone other than the name on the reservation is planning to check-in to the property, the reservation holder will have to fill out an authorization form prior to check-in. Please contact our office at least 48 HOURS PRIOR to check-in to fill out the necessary authorization form. If not filled out – we cannot check-in a guest whose name is not listed on the reservation.

Check-Out Instructions

 Check-Out Time

Check-out time is at 10:00 AM – NO EXCEPTIONS. All keys, pool card/passes, or parking passes must be returned to the Palmetto Vacations Rentals office by 12pm on the day of checkout. Late departure will result in a $100 fee per hour past 12 PM. Our housekeeping staff is on a very tight schedule to get the unit ready for the next vacationer. Please take this into consideration if you plan to golf or enjoy any other activities on your departure date.

 Check-Out Procedures

Remove all food and trash items from the property, remove items from washer/dryer, put all dirty dishes in the dishwasher and start the dishwasher cycle. You do not need to strip the beds! Leave property by 10 AM and return keys to the office (4101 Mayfair St. Myrtle Beach) no later than 12 PM.

Early Check In/Late Check Out

We currently are not offering early check-in and check-out requests.

Reporting An Issue During Stay

Please give our office a call at 888-808-2788 to report the issue. If it is an urgent emergency (such as fire, flood, lockout, a/c failure) after our office has closed – please call the same number above and press 8 for our emergency assistance. Please allow up to an hour for one of our representatives to get back to you. You can also text 843-894-4071 with any issues.

Maintenance & Repairs

Just like your own home, our homes can experience unanticipated breakdowns. All efforts will be made to ensure that all equipment and appliances are in working order and that any problems are resolved as quickly as possible. This may include/but is not limited to non-essential items (air conditioner, washer/dryer, dishwasher, TV, internet, etc.) Although repairs will be made as quickly as possible, NO REFUNDS or transfers to another unit will be made.

Palmetto Vacation Rental Policies

Pet Policy

PETS are NOT permitted. If it is discovered that an unauthorized pet is in the unit you will be asked to make arrangement for the animals to be housed at a different location. If no changes are made within 24 hours you will be asked to leave and no refund will be granted. 

When Pets are permitted. There are a few select properties that the homeowner and homeowner’s association has given permission to make exceptions for. PLEASE VERIFY with PALMETTO VACATION RENTALS if you would like a PET FRIENDLY property. The Pet Policy in general states dogs are the only pet(s) able to be considered, there is a non-refundable pet fee of $300.00 per pet (max 2), the weight of the pet must be less than 40lbs., *further information will be provided upon your reservation*.

Please note that service animals (dogs only) are allowed however any emotional support animals will not be allowed.

 Smoking Policy

ALL units managed by Palmetto Vacation Rentals, LLC are NON-SMOKING inside and outside of the unit. Failure to comply will result in a $500.00 smoking fee to assist in cleaning and ozoning the property.

 Minimum Age Policy

The minimum age for booking through Palmetto Vacation Rentals is 22.

 House Parties/Groups/Occupancy Limit

House parties and groups with members under the age of 22 are prohibited. We do not rent to non-family groups unless ALL members of the group are 22 years of age or older. Occupancy (including small children, infants, and visitors) shall not exceed the stated occupancy number for the unit. Overcrowding is a violation of this agreement, and you will be asked to vacate the premises

 Subletting Prohibited 

Guest acknowledges that the rental property may not be sublet. Subleasing shall immediately void any rental agreement with no refund due.

 Monthly Rentals(Snowbirds/Long-term) 

Reservations 30 days or greater. If the reservation is 30 days or greater the security deposit required is equal to the equivalent of 1 months rent. We reserve the right to request an additional security deposit beyond 1 months rent at time on booking on a case by case basis. Unless otherwise stated, anything over $75 in utilities the guest will be required to pay the balance. Additional terms (i.e. guest responsible for all monthly electric with no cap) may apply if reservation is subject to a separate long term or annual lease. If reservation is subject to a lease, please refer to signed lease contract for specific payment requirements regarding utilities which takes priority. A $250 non-refundable deposit is required at the time of booking. The 1st months rent, security deposit and any additional fees/taxes must be paid 45 days before your arrival. Rent for any remaining periods will be due on 1st day of the month. Our office will provide a payment schedule and due dates at time of booking. IF RENT IS NOT PAID WITHIN FIVE (5) DAYS OF THE DUE DATE LANDLORD CAN START TO HAVE YOU EVICTED. YOU WILL GET NO OTHER NOTICE AS LONG AS YOU LIVE IN THIS RENTAL UNIT.  

 Car Policy (& other vehicle restrictions – motorcycles, campers, etc.)

Parking for MOST properties is limited to two parking passes. Please give us a call if you intend to bring more than two cars. If only one parking pass is allowed at a unit – it will be in the property description!

Unless otherwise stated – motorcycles, campers, trailers, and boats are not allowed on the property. If you have any specific questions regarding our car policies – please contact our office. Our policies are dependent on what is allowed at each resort.

 Lost & Found Policy

Palmetto Vacation Rentals, LLC is in NO WAY responsible for personal belongings left behind in the property. We CANNOT guarantee that items left behind will be returned to our office. A $25 service fee and applicable shipping costs will be billed to your credit card for returning lost items found.

 Keys and Pool Pass Policy

Keys will be picked up at our office and must be returned to Palmetto Vacation Rentals upon departure. There is a $50 charge for keys not returned. For pool tags/bands, and hard parking passes not returned, you will be charged based on the property or resort. Prices may vary. These items are not souvenirs and must be used for the next guest.

 Resort Policy

Palmetto Vacation Rentals, LLC. or its homeowners CANNOT guarantee that facilities at the resorts will be available for the use of our renters (This may include onsite pools, fitness centers, restaurants, waterparks, etc.) If an amenity is not allowed/open to a renter, Palmetto Vacation Rentals will not refund the guest.

Resort managers, builders, developers, and homeowner associations from time to time change the rules and regulations about the facilities which are out of our control*. We do our very best to stay updated with changes to the different resort policies. We DO NOT make rate adjustments or rebates due to these matters.

 Construction Policy

In resort areas, construction can occur due to new attractions, accommodations, and homeowner associations. We DO NOT make rate adjustments or rebates due to these matters. Construction on these properties is out of our control.

Agent/Realtors/Maintenance Entry Policy

Personnel are permitted to enter premises during normal working hours (8:00am-6:00pm) for the purpose of conducting necessary repairs, maintenance and or showings of the property if the unit is up for sale.

 Noise Policy

Most properties have a noise ordinance in effect at 10 PM. We ask that all our renters consider that many of our properties are in private communities. For a detailed resort policy of your unit – please contact our office at 843-839-2737.

Palmetto Vacation Rentals CANNOT control what other homeowners/renters do in their own properties. We can make every attempt to contact the onsite resort security should there be an incident while at your property – but we are not liable for any noise issues that may occur during your stay. A refund/rebate WILL NOT be issued to guests should there be any issue with noise that is out of our control.

 Bug Policy

Palmetto Vacation Rentals operates in South Carolina which is prone to warm weather and bugs throughout the year. Every effort will be made to ensure the units are bug free however this is not guaranteed given the climate, usage by past and current guests, and the natural environment of where the units are located. Management will take necessary steps to help resolve the issue during the stay if contacted by the guest but NO REFUNDS will be granted for bugs in the unit.

 Hurricane/Severe Weather Policy

When a hurricane threat/severe weather is announced in the area – please adhere to Palmetto Vacation Rentals and local weather authority’s instructions. There will be NO REFUNDS for your property due to hurricane evacuations or severe weather in the area. Travel insurance is highly recommended. The insurance premium will be charged to your account at the time of your reservation. It cannot be purchased if a named storm has already formed. Once insurance is purchased, it cannot be refunded to you. Please note insurance provides coverage for unforeseeable circumstances or events. Upon purchase of insurance your coverage will take effect 24 hours after initial payment.

 Wi-Fi/Cable Policy

Palmetto Vacation Rentals is not liable if the Wi-Fi or Cable TV does not work during your stay. We will do our best to get these items connected – however, there are sometimes unforeseen circumstances that are out of our control. We will not REFUND the guest if there are Wi-Fi/Cable TV issues during the stay.

Your Condo/Reservation Policies

*All properties are privately owned and vary in decoration/furnishings.

What Is Included in Your Condo

2 Access Keys, Parking Passes (see policy above), Bed Linens, Bath Towels, Bath Hand Towels, Pillows, Bedspreads, Kitchen Utensils (see kitchen below)

What Is NOT Included in Your Condo

Toiletries (toilet paper, soap, shampoo/conditioner), Paper Products (paper towels, paper plates, garbage bags, etc.), Beach Materials (beach towels, equipment, games, cooler), Laundry Products (check unit details to see if washer/dryer provided), Kitchen Towels, Cleaning Supplies, Baby Equipment, Food/condiments in the kitchen, Special Cooking Materials (see Kitchen below)

Kitchen

Majority of the kitchens* are equipped with the following: refrigerator/freezer, range/oven, coffee maker, toaster, sufficient tableware, flatware, cookware, glasses, cooking utensils, a microwave oven, and a dishwasher.

Please confirm with your booking agent as not all properties have: washer/dryer, oven, and dishwasher. These kitchens are adequately stocked for everyday meal preparation. If you plan to cook an elaborate meal – please bring the special items necessary with you.

Wi-Fi, Telephone, and TV services

Wi-Fi information will be provided on your paperwork upon check-in. Some properties may have the Wi-Fi information listed on the back of the Wi-Fi tower. If you have any issues – please either text or call our office during operating business hours for help. Please refer to the Wi-Fi/Cable Policy regarding these items not working.

 Changing Reservation

Any change or transfer of a confirmed reservation is subject to a $75.00 administrative fee AND property owner approval. The homeowner has the right to refuse to authorize the change or transfer of a confirmed reservation.

Changes to Unit by Palmetto Vacation Rentals

If a unit/home is made unavailable due to damage or change of ownership, we will attempt to locate comparable substitute accommodations. If no suitable substitute can be located, all deposits and payments shall be refunded.

 Securing Reservation

When you make your reservation at Palmetto Vacation Rentals, LLC, we ask that you make an initial payment equivalent to 50% of the total cost of your rental. The final payment toward your vacation rental is required 30 days before your arrival. All payments should be completed, and the rental agreement signed before you will gain access to the property.

 Acceptable Methods of Payment

We do accept VISA®, MasterCard®, American Express, and Discover or any other certified funds that would be most convenient for you. If you are planning to pay by check, payment must be received one week after your reservation is booked and no later than thirty (30) days prior to check-in; otherwise, your reservation will be canceled. If you make payment by check you must have a credit card on file for incidentals. THERE WILL BE A $60.00 BANK FEE FOR ANY DISHONORED CHECKS!

 Rental Rates/Fees

Additional fees such as administrative, taxes, and cleaning fees are added onto each of our reservations. Palmetto Vacation Rentals reserves the right to determine that pricing prior to the reservation being made. Discounts offered after the reservation is made cannot apply to an existing reservation.

 Security Deposits

There is no security deposit required for reservations less than 30 days if the guest provides a valid credit card (Visa, MasterCard, Discover or American Express) with an authorization hold at check-in to be kept on file for damages. *IMPORTANT: If you note any damages or concerns upon your arrival CONTACT US immediately to inform us and this will avoid liability charges.

 Security Deposit Protection Plan

 This protection plan is INCLUDED in every reservation. Palmetto Vacation Rentals will cover unintentional damages to the rental unit interior that occur during your stay, provided you inform management prior to check-out. (*if you do not contact management prior to your departure this protection plan will be voided*) Any unintentional damages that exceed $1000.00 will be charged to the credit card you have placed on file. If, during your stay at one of our rental properties, a renter causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, Palmetto Vacation Rentals will pay for the cost of repair or replacement of such property up to a maximum of $1000.00. Any intentional damage is not covered under this plan and the guest will be billed in full for the the damage incurred or caused. 

 Travel Insurance

We do strongly recommend travel insurance offered by our vacation insurance partner, Generali Global Assistance. Unforeseen circumstances can occur before and during any vacation, and vacation insurance protects the investment you put into your vacation. In the event you must cancel your reservations due to a sudden emergency, you may receive reimbursement for the portion of the trip you miss.

Some of the coverage and services included in travel insurance relate to trip cancellation and interruption, travel delay, baggage delay, medical expenses while traveling, emergency medical transportation, and a 24-hour emergency hotline. Pre-existing conditions may also be covered as well. Generali Global Assistance can be reached at 866-999-4018 for further information and to answer any questions concerning coverage.

The insurance premium will be charged to your account at the time of your reservation. Once insurance is purchased, it cannot be refunded to you. Please note insurance provides coverage for unforeseeable circumstances or events. Upon purchase of insurance your coverage will take effect 24 hours after initial payment.

 Cancellation/Refund Policies

Should you have to cancel your reservation for any reason, let us know immediately. We will attempt to re-rent your property. A full refund of your deposit will be made if cancellation is more than 14 days prior to your arrival. (If your reservation is 30 days or greater, we require a 45-day cancellation notice prior to arrival to receive a full refund less the $250 non-refundable deposit hold.) 

Cancellation less than 14 days prior to arrival MUST be re-rented for equal value before a refund will be made. If a refund is made in this case it will be less a $100 administrative cancellation fee. Cancellation less than 45 days prior to arrival for a monthly/long term reservation MUST be re-rented for equal value before a refund will be made less the $250 non-refundable deposit hold. You are not guaranteed a refund should you cancel less than these stated time periods. Consider purchasing travel insurance to avoid this risk. If the guest is already staying in the unit and decides to cancel or leave early no refund will be granted. If reservation is booked through a third-party OTA channel, we reserve the right to enforce the cancellation and refund policy in effect for that channel at time of reservation which may differ from above for all length of stay types.

 ___________________________________________________________________________

If you have any question or concerns regarding the rental agreement, please feel free to call our office at 1-888-808-2788 (Return this signed document to office via postal mail, email, or fax) Please review all terms and conditions of occupancy. This agreement must be returned before you may gain access to your unit. These terms apply to all properties and are not subject to modification.

GUEST AGREES TO ABIDE BY THESE TERMS OF OCCUPANCY. UPON TENDER OF ANY PAYMENT, PALMETTO VACATION RENTALS LLC AGREES TO MAKE PROPERTY AVAILABLE SUBJECT TO THE TERMS AND CONDITIONS OF OCCUPANCY AND RENTAL CONFIRMATION SUPPLIED TO GUEST. PLEASE SIGN, DATE AND RETURN BACK TO OUR OFFICE WITHIN 72 HOURS OF BOOKING YOUR VACATION RENTAL.

I certify that I have read the terms and conditions of the rental agreement. I understand and will adhere to the conditions herewith, liability for damages, lost keys, excessive cleaning, or special passes. Aside from normal wear and tear, I will be held responsible for any damages to property or contents during my stay. Palmetto Vacation Rentals, LLC requires a valid credit card on file in case of any damages and/or including items not returned. My signature below authorizes Palmetto Vacation Rentals, LLC to charge my credit card for liability of damages only if they occur.